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Delivery Policy

4. DELIVERY

4.1 Delivery of the goods shall be made by the seller to such place and on such terms as agreed between the seller and the buyer.

4.2 All goods, wherever possible, will be delivered within 10 working days of the order being placed and the buyer shall make all arrangements necessary to take delivery of the goods whenever they are tendered for delivery.

4.3 The seller shall use its reasonable endeavours to meet any date stated for delivery. In any event time of delivery shall not be of the essence and the seller shall not be liable for any losses, costs, damages or expenses incurred by the buyer or any third party arising directly or indirectly out of any failure to meet any estimated delivery date.

4.4 Some goods may not be available at the time the order is placed. In the event that the seller is unable to deliver the goods within the time specified in Clause 4.2, the seller will contact the buyer to advise of the situation and the buyer shall be entitled to either cancel the order and receive a full refund or agree to a later delivery date.

4.5 Title and risk in the goods shall pass to the buyer upon delivery of the goods.

4.6 The seller provides a delivery service to kerbside only, it is the buyers responsibility to take delivery of the goods and they should provide adequate manpower to move and store the goods. The delivery driver is happy to help but cannot be expected to move the goods on his own long distances.

4.7 The seller will take every effort to prevent marks or damage occurring when the goods are in transit.  Cedar is a soft wood and can be damaged easily. If damage is noticed by the buyer he must inform the seller within 7 working days in writing.  The seller reserves the right to make good any damage or replace the damaged goods completely.  It is normally possible to remove these marks by sanding them. The seller reserves the right to remedy such marks by attending the buyers site and sanding the marks to remove them if it possible to do so or by replacing damaged boards on site.

4.8 In the event the buyer is concerned the goods are defective or are not the correct size, the buyer must inform the seller within 7 Days. The seller will then attend site and either make good the defective goods or replace them.