Returns and Refunds
6. CANCELLATION AND RETURNS
6.1 The buyer shall inspect the goods immediately upon receipt and shall notify the seller within 14 days of delivery if the goods are damaged or do not comply with any part of the contract.
6.2 Where a claim of defect or damage is made then it shall be the responsibility of the seller to collect faulty goods if the items are large, otherwise the goods shall be returned by the buyer to the seller and the buyer shall be entitled to either replacement goods or a full refund (including delivery costs, if applicable) plus any reasonable cost of return if the goods are in fact defective.
6.3 Goods to be returned must clearly show the order number obtained from the seller on the package.
6.4 Where returned goods are found to be damaged due to the buyer’s fault or negligence the buyer will be liable for the cost of remedying such damage.
6.5 Where stock goods are purchased via the internet, or by phone, the buyer has the right, in addition to any other rights, to cancel these goods and receive a refund by informing the seller in writing or by email within 7 working days of receipt of the goods. Goods must be returned at the buyer’s cost and should be adequately insured during the return journey. The buyer shall receive a refund of all monies paid for the goods (excluding any delivery charges or any other costs incurred in relation to the goods being returned) within 14 days of cancellation. If stock goods have been purchased with a debit or credit card the buyer is responsible for any associated costs or refund charges that are made by the credit card company when processing a refund. Contemporary fencing will deduct 5% of the order total to cover card charges and admin fees if an order is paid for on our website and then cancelled. These charges will be deducted from any refund made by the seller. Delivery costs may also be charged in addition to this if the goods have been delivered.
6.6 Where the buyer has ordered bespoke goods or goods that have been treated or painted no returns will be accepted. The seller will only accept cancellation of orders if the goods are standard sized stock items (stock goods).